Privacy Policy

Photo review

When you submit photos for video creation, we send them to a content moderation provider before generation. Photos must pass automated review before we create a video. Review can make mistakes; contact us if you believe your photo was incorrectly rejected.

About this policy

This Privacy Policy explains how RapOops handles information when you browse our website, sign in, use available tools or contact us. For privacy questions and requests, email support@rapoops.com.

RapOops provides account access, photo-based video generation, video history, credit packs and subscriptions. Selecting a photo creates a local preview; submitting a generation sends the selected photos for processing.

Information we process

• Accounts: When you sign in, we receive account information such as your email address, name and profile picture from your sign-in service. We use this information to maintain your account and protect access. We do not receive the password you use with that service.
• Generation requests: when you submit a generation, we process the photos you provide, the selected template and aspect ratio, reference media, generation instructions and the resulting video.
• Account activity: we keep generation references, progress, dates and the details of your requests and credit reservations, charges or releases to display history, recover interrupted work and resolve account issues.
• Technical and support data: hosting and security services process connection information, including IP addresses and technical logs. Support correspondence contains the information you choose to send.

How photos and videos are used

Choosing a photo displays a preview in your browser. When you submit a generation, we store your selected photos and share them with AI processing services, together with the reference video and instructions needed to create your result.

Photos may reveal personal characteristics. Only submit photos you have permission to use; do not include identity documents or other sensitive information. RapOops uses the images for character replacement, not to authenticate a person's identity.

Your account history is not a public gallery. The service does not automatically publish your uploads or results as website examples. Public template demonstrations are separate, pre-generated materials. Keep links to your files private.

Why we process information

We use information to provide the features you request, authenticate access, maintain credit balances and task history, recover failed operations, respond to support requests and protect the service against misuse. Where applicable data-protection law requires a legal basis, these purposes may rely on performing our agreement with you, our legitimate interests in operating and securing the service, legal obligations, or consent where required. You may withdraw consent for consent-based processing without affecting prior lawful processing.

Who we share information with

We use service providers to host and protect the website, manage sign-in and accounts, store files, process payments and generate videos. We share information needed for these services, including submitted photos and generation instructions with AI processing services.

These services may process information outside your country and have their own data-handling practices. Contact support@rapoops.com for questions about the services involved in your request. We do not guarantee that all processing services exclude model-training use.

Storage and deletion

• Uploaded files in RapOops storage: normally scheduled for deletion 24 hours after a task finishes. For unfinished tasks, cleanup is normally scheduled 48 hours after creation.
• Result files in RapOops storage: available for 30 days after successful completion. Download a copy before expiry.
• Task and credit records: generation details, progress and credit records do not have an automatic deletion period. File expiry does not delete these records.

Cleanup runs periodically and is retried if a deletion fails; the periods above are not a guarantee that every copy disappears at an exact moment. Copies held by AI processing services follow separate retention policies. Some services do not automatically delete uploaded files, generated videos or generation records. Deleting a file or ending its availability on RapOops does not automatically delete those copies.

Email support@rapoops.com to request deletion of your account, task records or media. Include the account email and relevant task identifiers, if known. We review ongoing tasks and any security, dispute or legal retention needs and, where relevant, coordinate requests with the processing provider. We do not claim that deleting your RapOops account automatically deletes all provider copies.

Browser storage, analytics and payments

Sign-in uses browser storage to maintain your session. Clearing it may sign you out. Third-party sign-in services have their own storage practices.

We use traffic analytics, heatmaps and masked session replay to understand page visits, referral sources, device types and interactions such as clicks and scrolling, and to improve the website. Analytics providers may process connection and usage data and use cookies or similar technologies. We configure replay content masking and do not send account identifiers, uploaded photos or generated videos as custom analytics event data. Advertising personalization is disabled in our traffic analytics configuration.

You can control cookies through your browser settings. For provider data practices, see the traffic analytics privacy information and session analytics privacy information. Contact support@rapoops.com with privacy requests.

If you make a purchase, the payment provider identified at checkout processes your payment and billing details. We retain order references, payment and subscription status, amounts, and credit records for service delivery, reconciliation, support and applicable recordkeeping obligations. We do not store full payment-card details.

Your choices and requests

Depending on applicable law, you may have rights to access, correct, delete or obtain a copy of your information, restrict or object to processing, withdraw consent, or complain to a data-protection authority. Contact support@rapoops.com to make a request. We may ask for proportionate identity verification to protect your account. Do not send passwords, sign-in codes or identity documents in your initial message.

Do not use RapOops if you cannot legally agree to our terms or provide the permissions required for submitted content. If you believe a child has provided personal information without the necessary authorization, contact us so we can investigate.

Security and updates

We use access controls and private file storage to protect account data, but no system guarantees absolute security. We may disclose information when required by law or reasonably necessary to address fraud, security incidents or rights claims. Material changes to these practices will be reflected here with an updated date and additional notice where required.